We collect information you provide directly to us when you:

• Create an account (name, email address, phone number, password)
• Place an order (billing address, delivery address, payment details)
• Contact us (messages, attachments, feedback)
• Subscribe to our newsletter or promotions
• Use our mobile app (device information, push notification tokens)

We also automatically collect certain information when you visit our site, including IP address, browser type, pages visited, and referring URLs via cookies and similar tracking technologies.

• Process and fulfil your orders and send related notifications
• Manage your account and provide customer support
• Send you promotional emails or push notifications (you can opt out at any time)
• Improve and personalise your shopping experience
• Detect and prevent fraud or unauthorised activity
• Comply with legal obligations

We do not sell your personal data. We may share your information with:

• Delivery partners — to fulfil your orders (name, address, phone)
• Payment processors — to handle secure transactions (we do not store card numbers)
• Service providers — analytics, email delivery, cloud hosting (bound by confidentiality agreements)
• Legal authorities — when required by law or to protect our rights

We use cookies and similar technologies to keep you logged in, remember your preferences (such as items per page), and understand how our site is used. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

We implement industry-standard security measures including HTTPS encryption and hashed passwords to protect your data. We retain your personal information for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time — see the section below.

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your account and personal data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To request account or data deletion, visit our Account Deletion page.

If you have any questions or concerns about this Privacy Policy, please contact us at: