Terms of Service

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. By placing an order you confirm that the information you provide is accurate and that you are authorised to use the payment method you choose.

• You are responsible for keeping your login details confidential and for all activity under your account.
• Please keep your name, phone number, email and delivery address up to date so we can fulfil your orders.
• Notify us immediately at support@laptechelectronics.co.ke if you suspect unauthorised use of your account.
• You may close your account at any time through our Account Deletion page.

• Placing an order is an offer to buy. A contract is formed when we confirm your order by email, SMS or phone, or when we dispatch the goods.
• We may decline or cancel an order — for example if an item is out of stock, a pricing error has occurred, or we cannot verify payment. If we cancel after you have paid, we refund you in full.
• You may cancel an order free of charge before it has been dispatched by contacting us. Once dispatched, our Return Policy applies.
• Product images are for illustration. We make every effort to describe specifications accurately, and the specifications on your order confirmation are what you are buying.
• Quantities may be limited per customer to ensure fair availability.

• All prices are shown in Kenya Shillings (KSh) and include VAT where applicable.
• Delivery fees are not included in the product price and are shown at checkout before you pay. See Delivery Info for current rates.
• Prices and stock can change without notice, but the price you pay is the price shown at checkout when you place your order.
• If a product is listed at an obviously incorrect price due to a typing or system error, we will contact you to either proceed at the correct price or cancel with a full refund.
• Promotional prices are valid only for the stated period or while stocks last.

We accept the following payment methods:

• M-Pesa
• Credit / Debit cards
• Bank transfer
• Cash on Delivery — available in select areas by arrangement with our customer care team

The total amount payable, including any delivery fee, is shown at checkout before you confirm payment. Card payments are handled by secure payment processors and we do not store your full card details. You will receive an order confirmation and receipt for every purchase. If a payment is reversed or charged back without a valid reason, we may suspend the related account.

We deliver within Nairobi (typically same or next day) and countrywide (typically 2–5 business days). Delivery times are estimates and may be affected by events outside our control. Risk in the goods passes to you on delivery. Please inspect your order on receipt and report any damage, missing or wrong items to us as soon as possible. Full details are on our Delivery Info page.

You may return items within 14 days of delivery in accordance with our Return Policy. Approved refunds are made to your original payment method within 7–10 business days after inspection. A restocking fee of up to 15% may apply to change-of-mind returns, as explained in the Return Policy. Nothing in these Terms limits your rights under the Consumer Protection Act, 2012 of Kenya.

Products come with the manufacturer's warranty, the length of which varies by product (typically 1–2 years) and is stated on the product page or invoice. Warranty does not cover damage caused by accidents, liquid, misuse, unauthorised repairs or normal wear and tear. Keep your receipt and warranty card, as they are needed for any claim. We will help you process warranty claims with the manufacturer or an authorised service centre.

All content on this website — including text, graphics, logos, product photography, blog articles and software — is owned by or licensed to Laptech Electronicsand protected by the Copyright Act of Kenya and international law. You may view and print pages for personal, non-commercial use only. You may not copy, reproduce, scrape or republish our content without written permission. Product names and brands mentioned belong to their respective owners and are used only to identify the products we sell.

If you believe content on our site infringes your copyright or trademark, email support@laptechelectronics.co.ke with the subject "Copyright Notice", identifying the work and the content concerned. We will review and respond promptly.

When using our services you agree not to:

• Use the site for any unlawful or fraudulent purpose, including fraudulent orders or payments
• Attempt to gain unauthorised access to our systems or other users' accounts
• Interfere with the operation of the site, or introduce viruses or malicious code
• Post false reviews or misleading information
• Buy products for unauthorised resale where purchase limits apply

We may suspend or close accounts that breach these Terms.

To the fullest extent permitted by law, Laptech Electronics is not liable for any indirect, incidental or consequential loss — including loss of data, profits or business — arising from your use of our site or products. Our total liability for any claim relating to a purchase is limited to the amount you paid for that product.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, network outages or acts of government. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, for fraud, or any liability that cannot be excluded under Kenyan law. You are responsible for backing up your data before sending any device to us for return or repair.

These Terms are governed by the laws of the Republic of Kenya. If you have a complaint, please contact our customer care team first — most issues are resolved within 7 business days. If we cannot resolve a dispute informally within 30 days, either party may refer it to mediation, and failing that, to the courts of Kenya in Nairobi, which shall have jurisdiction. This does not affect your right to approach the Competition Authority of Kenya or any other consumer protection body.

We may update these Terms from time to time. Changes take effect when posted on this page with a new "Last updated" date. The Terms in force at the time you place an order apply to that order.

For questions about these Terms, legal notices or copyright matters, contact us at: